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⦁ We do not provide any service to India, China, and Brazil because of border regulation
⦁ Most orders require 24 to 48 hours for dispatch
⦁ The customer may check the delivery status on Atelierdivin>My Account section
⦁ Our shipping partners are DHL, FedEx, TNT, and UPS
⦁ The customer also may check the delivery status on the shipping company's website with the tracking number
⦁ U.S.A & Canada - The shipping process can take 3 - 5 business days after dispatch
⦁ Europe & United Kingdom - The shipping process can take 1 - 3 business days after dispatch
⦁ Rest of World - - The shipping process can take 5 - 7 business days after dispatch
⦁ Due to additional quarantine measures, the shipping processes can take longer than expected.
⦁ There is no shipment made from Atelierdivin at the weekends
⦁ Atelierdivin makes all shipments fully insured at no extra cost to customers.
⦁ If the shipping company fails to deliver, the customers do not suffer from any loss.
⦁ The customer accepting the delivery should not accept deliveries where the box or packaging has been damaged or if the box is empty.
⦁ Atelierdivin will not be responsible for lost and stolen packages or any damages to the package after being left at the customer's address by the shipping agency.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@atelierdivin.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@atelierdivin.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
