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Anubis Egyptian God Pendant
⦁ We do not provide any service to India, China, and Brazil because of border regulation
⦁ Most orders require 24 to 48 hours for dispatch
⦁ The customer may check the delivery status on Atelierdivin>My Account section
⦁ Our shipping partners are DHL, FedEx, TNT, and UPS
⦁ The customer also may check the delivery status on the shipping company's website with the tracking number
⦁ U.S.A & Canada - The shipping process can take 3 - 5 business days after dispatch
⦁ Europe & United Kingdom - The shipping process can take 1 - 3 business days after dispatch
⦁ Rest of World - - The shipping process can take 5 - 7 business days after dispatch
⦁ Due to additional quarantine measures, the shipping processes can take longer than expected.
⦁ There is no shipment made from Atelierdivin at the weekends
⦁ Atelierdivin makes all shipments fully insured at no extra cost to customers.
⦁ If the shipping company fails to deliver, the customers do not suffer from any loss.
⦁ The customer accepting the delivery should not accept deliveries where the box or packaging has been damaged or if the box is empty.
⦁ Atelierdivin will not be responsible for lost and stolen packages or any damages to the package after being left at the customer's address by the shipping agency.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@atelierdivin.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@atelierdivin.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
ITEM DETAILS:
Gender :
Male / Female
Material:
925K Sterling Silver
Pendant Weight:
8-10 Grams
Pendant Dimensions:
3,00 cm x 3,00 cm
All the products exhibited in the photos are with oxidized finish. A little tip: the main details of each product are revealed best by the oxidized finish. Of course the choice is yours.
PACKAGING:
Your jewelry will be packed in a nice natural cotton pouch made specially for AtelierDivin.
CUSTOMER SERVICE
Please share your phone number at the time of purchase. The courier company may want to reach you for your address information, etc. before delivery. When this information is requested from us, we send a message to the customer and ask, but it may take time for our customer to see the message and reply. This delays delivery.
✔ Ready to Ship in 1-4 Business Days
✔ Shipped to the worldwide with free shipping. Orders with free shipping are sent with economy service. (Delivery is made in 7-10 days.)
If you are in a hurry to receive the product, choose the fast shipping payment option at the checkout step. Although this means fast for the shipping process, we also do our best to speed up the production process.
✔ Insured shipments are made for all orders over $500. Insurance fee belongs to us. For orders over $500, choose the express/fast shipping option at the purchase step. We can make insured shipping only with the fast shipping option. We use UPS or Fedex Express for international express / fast shipping.
✔For your gift package preferences, please pay the gift package fee at the checkout step. Products for which a gift package fee is charged are sent in a special AtelierDivin wooden jewelry box, wrapped with a ribbon.)
-European Union countries and UK customs do not charge customs duty on orders under 150 Euros.
-United States customs do not charge customs duty on orders under 800 USD
-Canadian government charges customs duty on orders over 20 USD.
❗ Customer is responsible for customs tax ❗
RETURN, EXCHANGE AND CANCELLATION
You can cancel your order within 12 hours. In cancellations exceeding 12 hours, 30% of the product price is deducted as inventory cost and the rest is refunded.
Returns of personalized (text engraved) and custom-made (custom size/custom design) products are NOT accepted. Thank you for your understanding.
A %30 of cost deduction is made for the refund of the returned product.
How to Return:
Message us for your return or exchange request.
Put your unused, undamaged jewelry back in its packaging, please send it as received. Include the return or exchange note.
After shipping, please send us the tracking number. (Customer is responsible for tracking until the package reaches us)
Please make sure you seal your return securely. (We are not responsible for lost or damaged packages you send to us.)
Shipping and customs fees are the responsibility of the buyer. Payment will be refunded (after deduction of customs duty) once the package reaches us. In case of product return, 30% is deducted from the price as stock cost. Thank you for your understanding.
How to Exchange:
Follow the return steps for the product you want to exchange. In addition, the cost of shipping the second product to the customer is requested from the customer.
GOLD PLATED AND POLISHED USAGE:
Keep plated and polished jewelry away from chemicals, oils and make-up materials.
You should not expose plated and polished jewelry to chlorinated or salty water.
Body oils and sweat affect the gold plating.
Regular cleaning of your plated jewelry is very important to prolong its life.
You can clean using a mild liquid soap or a professional jewelry cleaning solution.
Avoid harsh chemicals or abrasive cleaners during the cleaning process.
ATELIER DIVIN is a store with gold and silver collections where you can find the perfect piece you are looking for.
If you have any questions, please feel free to contact me, I am happy to help.
